31 Day Returns
Charles Conrad are certain that you will be delighted with your new watch. However, in the event that you are not entirely happy with your order for whatever reason you may return it. We aim to keep this process as simple as possible. These terms do not affect your statutory rights.
We offer a 31 days return period in which you can send us back your product(s). You will be responsible for the cost of returning the product(s) to us, unless the product shipment was in error on our part.
Please contact us by email, to inform us of your wish to return the product(s). We shall refund the full payment to you as soon as possible and in any event within 14 days of the date of return of the product(s).Once you have made Us aware of your right to cancel, goods must be returned to Us within 14 days.
Please note: if any adjustments, for example, engraving, are made to personalise your product(s), the product is no longer valid for a return. This is because a bespoke item has now been created by or for you and the item can no longer be sold as new. If the item is faulty and adjustments have been made, each case will be looked at individually before an offer of refund or exchange is made.
Please note - Goods must be back with us within 31 days from date of dispatch. Items received after 31 days will not be accepted.